Securus Technologies has been providing technology solutions to corrections facilities throughout the country. Recently, they have been announced a finalist for The Stevie Awards in the category of “Best Customer Service“.
As their sales soar and their support teams thrive, competitors in the market have become concerned. Global Tel Link, Securus’ main competitor, has issued some claims suggesting that Securus is using comparable technology. While Securus has maintained that they’ve exclusively used their own, sophisticated VoIP platform, Global Tel Link has continued this assertion.
Securus in turn, has challenged GTL to what they are referring to as a “technology bake-off”. They have offered to have an independent judge evaluate both Securus’ and GTL’s technology and business practices to settle who has the most sophisticated product. Securus is confident that their product is the superior.
Securus takes great pride in the training they provide to their customer support team. While GTL has indicated that they outsource the majority of their call center staff, Securus runs call centers in the US.
Inmates in corrections institutions have had their communication needs met in the most affordable manner, thanks to Securus. Recently, Securus’ call volume exceeded 1 million calls on Christmas Day, an achievement that couldn’t be made without an exceptional product and committed team members.
Will GTL accept Securus’ offer for this “bake-off”? While GTL has yet to respond to the offer, Securus continues to insist that they have the superior product and services. Securus Technologies stands behind their service and are confident that they are better all around.